Privacy Policy

1. Introduction

Welcome to Problemedic ("we," "our," or "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our symptom analysis application.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Name and email address
• Account credentials
• Premium subscription status and payment information (processed securely through Stripe)

2.2 Health Information

We collect symptom descriptions you provide when using our symptom analysis feature. This information is used solely to provide you with potential health insights and is processed through AI services.

2.3 Usage Data

We automatically collect information about how you interact with our app, including search history, feature usage, and device information.

3. How We Use Your Information

We use the collected information to:

• Provide symptom analysis and health information
• Maintain and improve our services
• Process premium subscriptions and payments
• Send important updates about your account and our services
• Respond to your inquiries and provide customer support
• Ensure the security and integrity of our platform

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• AI Service Providers: Symptom descriptions are processed through third-party AI services to generate health insights
• Payment Processors: Stripe processes payment information for premium subscriptions
• Legal Requirements: When required by law or to protect our rights

5. Important Medical Disclaimer

6. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Object to or restrict certain data processing
• Export your data in a portable format

To exercise these rights, you can delete your account from the Profile page or contact us directly.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@problemedic.com